Privacy Policy

Effective and last updated: November 4, 2026

Mosaic Hair Studio (“Mosaic Hair Studio,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website, https://mosaichairstudio.com, our salon locations, and our communications with you, including text and chat messages sent through our website and our Google Business Profile listings.

Personal information is any information that identifies, relates to, or could reasonably be linked to you, such as your name, phone number, email address, device, or how you use our website.

Information We Collect

Information you give us

When you book an appointment, contact us, message us, buy a gift card or package, or join our community programs, we may collect:

  • Name
  • Email address
  • Phone or mobile number
  • Appointment details, service preferences, and stylist preferences
  • The content of messages, chats, and inquiries you send us
  • Reviews, comments, photos, or other content you choose to submit
  • Payment details, which are entered with and processed by our payment processors (we do not store full card numbers)

Information collected automatically

When you visit our website, we and our service providers may automatically collect:

  • Log data, such as IP address, browser type and version, pages viewed, time and date of visit, time spent on pages, and error information
  • Device data, such as device type, device identifiers, and device settings
  • Approximate location based on your IP address or device settings
  • Cookie and similar-technology data, described below

This information may not identify you by itself, but it can sometimes be combined with other data to do so.

Information from third parties

We may receive information about you from the booking, payment, messaging, and analytics services we use, and from social media platforms when you interact with or mention us. If you give us information about another person, you confirm that you have their permission to do so.

AI Messaging Assistant

If you message us through Google Business Profile, Google Search or Maps, or our website, an automated AI assistant may respond on our behalf. When you use it:

  • We receive the content of your messages and any contact details you provide (such as your name, phone number, or email) so we can answer your questions and help with appointments.
  • Responses are generated automatically. Our team may review conversations to improve service, follow up with you, and resolve issues.
  • Messages sent through Google’s products are also processed by Google under Google’s own Privacy Policy and terms. Google has stated that reviewers may read and process conversations to improve its AI features, so please do not share anything you would not want others to see.
  • Please do not share payment card numbers, government ID numbers, passwords, or sensitive health information in chat.
  • You can ask to speak with a person at any time.

We do not use your chat messages to sell you anything on behalf of third parties, and we do not sell your personal information.

How We Use Your Information

We use personal information to:

  • Schedule, confirm, change, and manage appointments and purchases
  • Respond to your questions, requests, and messages, including through the AI messaging assistant
  • Process payments, gift cards, and packages
  • Send appointment reminders and service-related notices
  • Send marketing and promotional messages where you have agreed to receive them
  • Operate, secure, maintain, and improve our website and services
  • Understand how our website is used and measure our marketing
  • Prevent fraud and abuse, and comply with legal obligations
  • Protect our rights and the safety of our clients, team, and others

We will not use your personal information in a way that is incompatible with these purposes without notifying you and, where required, getting your consent.

Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. We use Google Analytics to measure website traffic and performance. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google’s browser add-on at https://tools.google.com/dlpage/gaoptout. Some features may not work properly if you block cookies.

Do Not Track and Global Privacy Control

We do not currently respond to browser “Do Not Track” signals. Where required by law, we honor opt-out preference signals such as Global Privacy Control as a valid request to opt out of the sale or sharing of personal information.

How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose personal information only as follows:

  • Service providers. Companies that help us run our business, including appointment booking and client management (Boulevard), payment processing ([CONFIRM: Boulevard Payments and/or Stripe]), website hosting and development (including Lead Automation Systems), analytics (Google Analytics), email and text messaging providers, and messaging through Google Business Profile (Google). They may use your information only to provide services to us.
  • Social media platforms. If you interact with us on Facebook, Instagram, or other platforms, those platforms handle your information under their own policies.
  • Affiliates, employees, and contractors who need the information to do their jobs.
  • Legal and safety reasons. Courts, regulators, and law enforcement when required by law, in connection with legal proceedings, or to protect our rights, property, or safety.
  • Business transfers. A buyer or successor if we merge with, or sell all or part of, our business. Any successor must honor this policy.

We do not share your mobile phone number or text message opt-in information with third parties for their marketing purposes.

Text Messages

If you give us your mobile number, we may text you appointment reminders, confirmations, replies to your messages, and, if you have agreed, promotions. Message frequency varies, and message and data rates may apply. You can reply STOP to any text to opt out of messages, or HELP for help. Opting out of promotional texts does not stop service messages about your appointments.

How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this policy, including to maintain your client history, handle open inquiries, and meet legal, tax, accounting, and reporting obligations. When information is no longer needed, we delete it or make it anonymous.

Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects you, we will notify you as required by applicable law.

Children’s Privacy

Our website and online services are not directed to children under 13, and we do not knowingly collect personal information from them. Parents and guardians may book salon services for their children; any information about a minor is collected from and managed with the parent or guardian. If you believe a child under 13 has given us personal information directly, contact us and we will delete it.

Your Rights and Choices

You can:

  • Ask what personal information we hold about you and request a copy
  • Ask us to correct information that is inaccurate or out of date
  • Ask us to delete your personal information, subject to legal exceptions
  • Opt out of marketing emails using the unsubscribe link, and opt out of marketing texts by replying STOP
  • Withdraw consent you previously gave
  • Contact us with a complaint, and contact your state attorney general or data protection authority

You do not have to provide personal information, but some services, such as booking an appointment, may not be available without it. We will not discriminate against you for exercising your rights.

Additional Disclosures for U.S. State Privacy Laws

This section applies to residents of California, Colorado, Delaware, Florida, Virginia, Utah, and other states with comprehensive privacy laws, to the extent those laws apply to us.

Categories of personal information

In the past 12 months we have collected these categories: identifiers (name, email, phone, IP address, device identifiers); commercial information (appointments, services, and purchases); internet or network activity (website usage and log data); approximate geolocation; and the content of communications you send us (including chat messages). We collect them from you, your devices, and our service providers, for the business purposes described in “How We Use Your Information.” We disclose them to the categories of service providers listed in “How We Share Your Information.” We have not sold or shared personal information for advertising in the past 12 months.

Your state-law rights

Depending on where you live, you may have the right to:

  • Know and access the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties we disclose it to
  • Correct inaccurate personal information
  • Delete personal information we collected from you
  • Data portability, meaning a copy in a portable format
  • Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling (we do none of these)
  • Non-discrimination for exercising your rights

We do not knowingly collect sensitive personal information as defined by these laws except as you choose to give it to us in messages, and we do not use it to infer characteristics about you.

How to submit a request

Email us at [email protected], call 407-896-3241, or use our contact form at https://mosaichairstudio.com/contact-us/. Please include your name and the phone number or email you used with us. We may need to verify your identity before acting on a request, typically by matching information you provide to what we hold. We will respond within 45 days, and may extend that once by another 45 days with notice to you. You may use an authorized agent; we may ask for written proof of their authority. We do not charge a fee for requests unless they are excessive or repeated.

Appeals

If we deny your request, you may appeal by replying to our response or emailing [email protected] with the subject line “Privacy Appeal.” We will respond in writing within 60 days. If you are not satisfied, you may contact your state attorney general.

California Shine the Light

California residents may request information about personal information we disclosed to third parties for their own direct marketing purposes. We do not make such disclosures. To ask, email [email protected] with “Privacy Rights Request” in the subject line, plus your name and mailing address.

Third-Party Links

Our website links to third-party sites and services, including booking and shopping pages, which have their own privacy policies. This policy does not apply to what happens after you leave our site, and we are not responsible for their practices.

Changes to This Policy

We may update this policy to reflect changes in our practices or the law. We will post the updated version here with a new “last updated” date. If a change is material, we will give additional notice and obtain your consent where required.

Contact Us

Mosaic Hair Studio 541 Virginia Dr., Orlando, FL 32803 Phone: 407-896-3241 Email: [email protected] Contact form: https://mosaichairstudio.com/contact-us/