Terms of Service

Effective and last updated: November 4, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Mosaic Hair Studio, a [Florida limited liability company / corporation — CONFIRM] (“Mosaic Hair Studio,” “we,” “us,” or “our”). They govern your use of our website at https://mosaichairstudio.com, our online booking, messaging, and purchasing features, our AI messaging assistant, and our salon services (together, the “Services”). Our Privacy Policy, at https://mosaichairstudio.com/privacy-policy/, and our Salon Policies, at https://mosaichairstudio.com/salon-policies/, are part of these Terms.

Agreement to These Terms

By using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

Our online Services are intended for people 18 or older (or the age of majority where you live). Parents and guardians may book salon services for their minor children and are responsible for those bookings. By using our Services, you confirm that:

  • you are at least 18 and have the legal capacity to agree to these Terms;
  • the information you give us is accurate, complete, and current; and
  • if you act for another person or an organization, you have authority to bind them.

Key Definitions

“Services” has the meaning above. “Materials” means the content on or made available through the Services, such as text, images, graphics, logos, and service descriptions. “You” means anyone using the Services.

Appointments, Cancellations, and Salon Policies

Appointments are booked through our online booking system (Boulevard), by phone, or in person. An appointment is confirmed only when you receive a confirmation from our booking system or a team member. Cancellation, late-arrival, no-show, deposit, and rescheduling rules are set out in our Salon Policies page, which is incorporated into these Terms. We may charge fees as described there. Please arrive on time; late arrivals may require shortened or rescheduled services.

Pricing, Taxes, and Fees

All prices are in U.S. dollars and exclude sales tax and gratuity where applicable. Listed prices are a guide only. Final pricing depends on the nature and scope of the service (for example, hair length, thickness, and product use) and will be confirmed with you before service. If we discover an obvious pricing error before processing payment, we may correct it and give you the choice to proceed at the correct price or cancel. We may adjust taxes and fees to comply with legal changes.

Payments

We accept cash, Visa, Mastercard, and American Express. Card payments are processed by third-party payment processors ([CONFIRM: Boulevard Payments and/or Stripe]). By providing payment information, you authorize us and our processor to charge your selected payment method for the amount you agree to, including applicable taxes, fees, and tips, and you confirm you are authorized to use that method. If a payment method is canceled, compromised, or used without authorization, tell us promptly; we will suspend further charges to it while we sort it out. If a clear billing error occurs, we may correct it after notifying you and giving you a chance to dispute it. For billing questions, please contact us using the details at the end of these Terms.

Gift Cards, Packages, and Refunds

Gift cards and service packages (for example, blowout, facial, and massage packs) are sold through our booking and shopping pages. [CONFIRM AND EDIT: Gift cards and packages are non-refundable except as required by law, have no cash value, are not replaceable if lost or stolen, and are subject to the expiration terms shown at purchase.] Unused package services are subject to the terms displayed at the time of purchase. If you are unhappy with a service, please tell us within [CONFIRM: 7] days so we can address it under our Salon Policies.

Salon Services, Results, and Your Health

Hair, skin, and massage services involve products and techniques that can affect people differently. Results can vary based on your hair’s history, condition, and texture, and we cannot guarantee a particular result or color. You agree to tell your stylist or provider about allergies, sensitivities, medical conditions, pregnancy, medications, and past reactions before service, and to follow aftercare guidance. We may decline or modify a service for safety reasons, and we may require a patch test.

AI Messaging Assistant

Our website and our Google Business Profile listings may include an automated AI messaging assistant that answers questions and helps with inquiries. By using it, you understand and agree that:

  • It is an automated tool, not a person, and its answers may be incomplete, outdated, or wrong.
  • It is for general information only. It does not provide medical, allergy, legal, financial, or other professional advice.
  • Prices, availability, service recommendations, and policies it mentions are not binding. They are confirmed only by our booking system or a team member.
  • An appointment is not booked until you receive a confirmation from our booking system or our team.
  • You can ask to speak with a person at any time, and we may step in or review conversations.
  • Please do not share payment card numbers, government ID numbers, passwords, or sensitive health information in chat.
  • Conversations through Google products are also subject to Google’s terms and privacy policy, and Google may process and review them. Please do not use the assistant to send unlawful, harassing, or abusive content, or to try to manipulate or misuse it.
  • Conversations may be stored and reviewed by us as described in our Privacy Policy.

Text Messages

If you give us your mobile number and agree to receive texts, you consent to receive appointment reminders, confirmations, replies to your messages, and, if you opted in, promotional messages. Consent to promotional texts is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy for how we handle your information.

Conditions of Use

When using our Services, you agree not to:

  • modify, copy, reverse engineer, or create derivative works from our Materials or software without written permission;
  • remove or obscure copyright, trademark, or other proprietary notices;
  • copy, distribute, or “mirror” our Materials to another server or person without authorization;
  • disrupt or abuse our networks, systems, or the AI messaging assistant, or attempt to gain unauthorized access to them;
  • post or transmit harassing, indecent, obscene, fraudulent, or unlawful material;
  • use the Services in violation of any applicable law;
  • send spam or engage in unauthorized advertising;
  • harvest or collect user data without consent or in violation of our Privacy Policy;
  • use bots, scrapers, or other automated tools to access or extract data without our written consent;
  • impersonate others or hide or misrepresent your identity;
  • take advantage of an obvious error, bug, or pricing mistake; or
  • bypass or attempt to bypass any limits, restrictions, or access features of the Services.

We may suspend or terminate your access, refuse service, and pursue other remedies if you violate these Terms.

User-Generated Content and Reviews

“User-Generated Content” means reviews, photos, comments, feedback, ideas, and other content you submit to us or through the Services. You keep ownership of your content. By submitting it, you give us a non-exclusive, royalty-free, worldwide, transferable, sublicensable license to use, reproduce, modify, display, distribute, and create derivative works from it to operate, promote, and improve our business, consistent with our Privacy Policy. You confirm that you own or have the rights to your content and that it does not infringe anyone’s rights. We may review, edit, refuse, or remove content at our discretion. Photos of clients are used for promotion only with consent.

Intellectual Property

The Services and Materials, including our name, logo, photographs, and website design, are owned by us or our licensors and protected by intellectual property laws. Except as these Terms allow, you receive no rights in them. Third-party brand names mentioned on our Services belong to their owners.

Accuracy of Materials

We aim for accurate, current information, but errors or omissions can occur. We may correct them at any time. We make no warranties about the accuracy, results, or reliability of the Materials or of any linked resources. Service descriptions are intended to be accurate, but the scope of a service may vary to meet your needs, and minor differences are not a breach of these Terms.

Accessibility

We want our Services to be accessible to everyone and work to follow the Web Content Accessibility Guidelines (WCAG) as our site evolves. If you encounter a barrier, please tell us the page, the problem, and the assistive technology you use through the contact details below, and we will work to fix it.

Links to Other Sites

Our Services link to third-party sites and services, such as booking, shopping, and social media pages. We do not control or endorse them and are not responsible for their content, availability, or practices. Their own terms and privacy policies apply when you use them.

Service Updates and Changes

We may update, modify, suspend, or discontinue all or part of the Services at any time, with or without notice, including for legal, security, operational, or business reasons. Where practicable we will give reasonable notice before discontinuing a Service. The Services may be unavailable from time to time for maintenance or reasons beyond our control, and may contain errors or interruptions.

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE ONLINE SERVICES, MATERIALS, AND AI MESSAGING ASSISTANT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED RESPONSES WILL BE ACCURATE OR COMPLETE.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MOSAIC HAIR STUDIO AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, INCLUDING DAMAGES CAUSED BY RELIANCE ON AI-GENERATED RESPONSES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE WHERE LAW DOES NOT ALLOW THE LIMIT.

Indemnification

You agree to defend and indemnify us and our owners, employees, and contractors against claims, losses, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, your User-Generated Content, or your misuse of the Services, to the extent permitted by law.

Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us and try to resolve the dispute informally for at least 30 days. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to their jurisdiction and venue. [OPTIONAL — ATTORNEY TO CONFIRM: add arbitration and class-action waiver.]

Events Outside Our Control

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, power or internet outages, cyberattacks, strikes, public-health measures, and failures of third-party services. We will make reasonable efforts to notify you when practicable, and affected obligations are suspended while the event continues.

Changes to These Terms

We may amend these Terms at any time by posting the updated version with a new date. For material changes, we may give additional notice or ask you to accept the new Terms. Your continued use of the Services after changes take effect means you accept them.

Your Statutory Rights

These Terms apply except where a mandatory provision of applicable law requires otherwise. Nothing here limits any consumer rights you have that cannot be waived under the law that applies to you.

General Terms

  • Entire agreement. These Terms, our Privacy Policy, and our Salon Policies are the entire agreement between you and us about the Services and replace earlier discussions. We are not bound by other terms you propose.
  • Severability. If a provision is found unenforceable, it will be removed or limited to the extent necessary, and the rest remains in effect.
  • No waiver. Our failure or delay in enforcing a right is not a waiver. A waiver must be in writing and signed by us.
  • Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours in connection with a merger, sale, or reorganization.
  • Notices. We may give notice by email, text, or by posting on the Services. You may contact us using the details below.
  • Interpretation. “Including” means “including but not limited to.” Headings are for convenience. The English version controls over any translation.
  • Survival. Provisions that by their nature should survive termination will survive.

Contact Information

Mosaic Hair Studio 541 Virginia Dr., Orlando, FL 32803 Phone: 407-896-3241 Email: [email protected] Contact form: https://mosaichairstudio.com/contact-us/